Frequently Asked Questions
Frequently Asked Questions
Ordering & Payment
How can I order?
How can I order?
- Order online at jamesandjamesfurniture.sbs
- Order over the phone by calling 479-633-7557
- Email us directly at care@jamesandjamesfurniture.sbs
Do you offer financing?
Do you offer financing?
Yes, plans are offered through Shop Pay Installments. Select "Shop Pay Installments" at checkout to apply. Learn more here!
How do I check my gift card balance?
How do I check my gift card balance?
To check the available balance on your James & James Gift Card, please visithere. If you have any trouble locating your gift card code or accessing your balance, please contact our customer service team for assistance.
Product & Customization
What size table do I need?
What size table do I need?
Rectangular Tables:
- 6’ tables seat 6 people
- 8’ tables seat 8 people
- 10’ tables seat 10 people
- 12’ tables seat 12 people
Round Tables:
- 48” tables seat 4 people
- 54” tables seat 4-5 people
- 60” tables seat 5-6 people
- 72" tables seat 6-8 people
Square Tables:
- 46” tables seat 4 people
- 55” tables seat 4-8 people
- 60“ tables seat 8 people
- 66” tables seat 8 people
What can I customize?
What can I customize?
Each piece of furniture ordered at James & James is considered “custom” as it is made when you order it. We have many options already listed on our website, however, if you're looking to customize further, reach out to our team!
479-633-7557 // sales@jamesandjamesfurniture.sbs
Need help deciding?
Need help deciding?
Our design consultants are here to help you pick the right style, size, and customization options for your space and budget! To get started, you can do either of the following:
- Schedule a complimentary 30-minute phone call Design Consultation here.
- Schedule a complimentary 30-minute video call Design Consultation here.
- Give us a call at 479-633-7557
- Email care@jamesandjamesfurniture.sbs
Do you build commercial furniture?
Do you build commercial furniture?
James & James has built furniture for local businesses, Fortune 500 companies, and everything in between. Our commercial furniture can be found at corporate offices for Microsoft, Tyson Foods, Monster Energy, Warner Music Group, and many more. Give us a call and ask to speak to one of our commercial furniture consultants.
Materials & Furniture Care
How durable are your finishes?
How durable are your finishes?
Our tabletops are finished with polyurethane. Polyurethane offers a robust layer of protection that minimizes wood furniture against water, stains, and scratches. Its durability is one of its most celebrated attributes, making it an ideal finish for pieces that see daily use.
How do I care for my furniture?
How do I care for my furniture?
Your furniture is built from solid wood and is designed to be durable and livable. Our furniture is sealed with a polyurethane finish to protect the wood. Customers appreciate the durability and longevity of our furniture.
To preserve the beauty of your piece for years to come, we recommend cleaning with a damp cloth. Avoid harsh chemicals or abrasive products, as they can compromise the finish and damage the surface. Always use trivets or coasters beneath hot or wet items to protect against heat and moisture.
For lasting quality, place your furniture in a stable indoor environment, away from direct sunlight or extreme temperature fluctuations. Each piece is crafted for indoor living and is not suited for outdoor use.
Please visit our Materials Care Page for detailed guidance on cleaning and care.
If you have any care questions, please don’t hesitate to call or email us.
Order Management & Changes
How do I cancel or change my order?
How do I cancel or change my order?
Every James & James order is made-to-order. If you need to make any change to your order (finish, size, width, etc.), you can do so by calling or emailing our team within 24hrs of placing your order.
After the 24-hour window James & James is unable to make any additional modifications or cancel your order.
We recommend reaching out to our team before completing your purchase. We can help answer any questions you may have to avoid an order changes within the first 24hrs.
What if I need to hold my order?
What if I need to hold my order?
If you’re ordering for a property under construction or have future needs, we provide the option to place a hold on your order. This allows your order to remain in our queue until approximately 10 weeks before shipping from our woodshop in Heber Springs, AR, ensuring it enters and completes production at the right time.
Once your hold date is set, your order will ship within a week or two of that date, and then it will follow our standard shipping timeframe. This process creates a seamless delivery experience that aligns with your schedule.
Please inform our team of any holds within the first 24 hours after placing your order. Additionally, if there are any changes to your timeline regarding when you can accept shipment, please notify us as soon as possible. Depending on where we are in the production process, we may still need to ship your order as scheduled. In such cases, or if shipment has already occurred, you would be responsible for any storage fees charged by the shipping carrier, which are based on the size of the order and the length of time in storage.
Shipping & Delivery
What is your lead time?
What is your lead time?
Every order is customized to your specifications and built to order.
All custom orders are shipped within approximately 8-10 weeks from their order date unless otherwise noted.
How long does shipping take?
How long does shipping take?
All James & James furniture is handcrafted to order, with an estimated production time of 8-10 weeks.
Once completed, your order typically takes 10–15 business days to arrive at the nearest delivery terminal, though transit times may vary by location and season. Customers located in rural areas may experience longer transit or scheduling times based on carrier coverage and routing.
When your shipment reaches the local terminal, the delivery carrier will contact you by text or email to schedule your delivery appointment. Available appointment times depend on the carrier’s route and scheduling capacity, and they will make every effort to deliver your order as soon as possible. Transit times may be extended during the holiday season due to increased shipping volumes.
How can I track my order?
How can I track my order?
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